Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading or using the Chromepay website located at, or the Chromepay mobile application.


The Chromepay Services are not available to persons under the age of 18 or to anyone previously suspended or removed by Chromepay from availing the Chromepay Services or accessing the Chromepay Platform. By accepting the T&Cs or by otherwise using the Chromepay Services on the Chromepay Platform, You represent that You are at least 18 years of age and have not been previously suspended or removed by Chromepay, or disqualified for any other reason, from availing the Chromepay Services or using the Chromepay Platform. In addition, You represent and warrant that You have the right, authority and capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event of any violation of the T&Cs, Chromepay reserves the right to suspend or permanently prevent You from availing Chromepay Services or using the Chromepay Platform.

Terms of Use

Additional terms and conditions may apply in order for You to avail specific Chromepay Services and to specific portions or features of the Chromepay Platform, including contests, promotions or other similar features, all of which terms are made a part of these T&Cs by this reference. You agree to abide by such other terms and conditions, including where applicable representing that You are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these T&Cs and the terms posted for or applicable to a specific portion of the Chromepay Platform or for any Chromepay Service offered on or through the Chromepay Platform, the latter terms shall control with respect to Your use of that portion of the Chromepay Platform or the specific Chromepay Service. Chromepay may make changes to any Chromepay Services offered on the Chromepay Platform, or to the applicable terms for any such Chromepay Services, at any time, without notice. The materials on the Chromepay Platform with respect to the Chromepay Services may be out of date, and Chromepay makes no commitment to update the materials on the Chromepay Platform with respect to such Chromepay Services.

Communication Policy

By accepting the T&Cs, You accept the following: Chromepay may send alerts to the mobile phone number provided by You while registering with the Chromepay Platform for the SSOID service or on any updated mobile number subsequently provided by You on the Chromepay Platform, or via e-mail or push notifications. The alerts will be received in case of SMS, only if the mobile phone is in ‘On’ mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-mail ids are functional, and in case of push notifications, if the user has enabled the receipt of such notifications. If the mobile phone is in ‘Off’ mode or if the e-mail servers or ids are not functional or if the push-notifications feature has been turned off, then You may not get the alert at all or get delayed messages. Chromepay will make best efforts to provide alerts via SMS/e-mail/push notifications and it shall be deemed that You shall have received the information sent from Chromepay as an alert on the mobile phone number or e-mail id provided during the course of, or in relation to, using the Chromepay Platform or availing any Chromepay Services. Chromepay shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. You cannot hold Chromepay liable for non-availability of the SMS/email alert/push notifications service in any manner whatsoever. The SMS/e-mail alert/push notification service provided by Chromepay is an additional facility provided for Your convenience and that it may be susceptible to error, omission and/or inaccuracy. In the event that You observe any error in the information provided in the alert, Chromepay shall be immediately informed about the same by You and Chromepay will make best possible efforts to rectify the error as early as possible. You shall not hold Chromepay liable for any loss, damages, claim, expense including legal cost that may be incurred/suffered by You on account of the SMS/e-mail alert/push notification facility. The clarity, readability, accuracy and promptness of providing the SMS/e-mail alert/push notification service depend on many factors including the infrastructure and connectivity of the service provider. Chromepay shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever. You will indemnify and hold harmless Chromepay and the SMS/e-mail service provider including its officials from any damages, claims, demands, proceedings, losses, costs, charges and expenses whatsoever including legal charges and attorney’s fees which Chromepay or the SMS/e-mail service provider may at any time incur, sustain, suffer or be subjected to as a consequence of, or arising out of, any of the following: (i) misuse by You or improper or fraudulent information provided by You; (ii) incorrect number or a number that belongs to an unrelated third party provided by You; and/or (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of ticket, change in bus schedule, delay, and/or rescheduling from Chromepay and/or the SMS/e-mail service provider.

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